Historically, paper inspections have been the go-to method for auto repair shops to carry out vehicle inspections. However, a few issues have caused many shops to look for an alternative way to complete inspections.
These issues can be addressed with modern digital tools. One of the most significant advantages of these tools is that they can eliminate some of the most common problems associated with paper inspections.
Boosts Customer Satisfaction
One of the significant benefits of digital vehicle inspection is that it boosts customer satisfaction. This is because customers can see the problem in clear images and videos, which helps them understand what their car needs. They also get a detailed report that can be sent through email or text, making it easier for them to approve work on the go.
Another benefit is that it helps repair shops build trust with their customers. This is because it shows them that their recommendations are legitimate. Usually, it is difficult for customers to trust service advisors because they may not be sure what the problem is and how it affects their car’s safety.
When a digital vehicle inspection is completed using a digital vehicle inspection form, it will be recorded and saved to the customer’s profile. This helps technicians and advisors stay on top of each job and provide a better overall service experience.
Additionally, it helps to ensure that technicians don’t miss any critical steps during the inspection process. For example, if they aren’t sure which step to follow during a brake inspection, they can refer back to the software and be guided to the correct step to complete.
It also helps to increase shop efficiency by giving the technicians a complete overview of all the required inspections based on the problems they’re detecting. This enables the techs to prioritize which jobs they need to work on to save time and money.
Increases Efficiency
Digital vehicle inspections are a great way to boost efficiency within your shop. They can help you save on labor and improve customer satisfaction by keeping the repair process smooth and consistent.
Instead of detailing an inspection on paper that piles up or gets damaged, digital vehicle inspections operate solely within a software platform that can run on your mobile device. This eliminates the costs of paper, printers, ink, and reprinting, making it much easier to maintain a standardized reporting process.
A digital vehicle inspection can also be a visual aid for customers to see what repairs are needed and how those repairs will impact their car and their finances. They can also see photos or videos of the components that need to be repaired, which helps nudge them toward approving those repairs.
Another great thing about digital vehicle inspections is that they can be sent to customers via text or email. This means the customer can review the assessment at home or on their phone and approve the repair immediately.
Digital vehicle inspections also help build customer trust, a significant factor in customer loyalty. Clear images and videos of the assessment allow the technician to explain the repair more clearly to the customer. This can make them more likely to approve the extra work and become repeat customers.
Increases Profits
Auto repair shops are moving away from paper-based inspection processes and adopting digital solutions to help scale their businesses, boost average repair orders (AROs), and increase car counts. Many shop owners find these processes also improve safety and customer retention.
Digital vehicle inspection software allows technicians to run through a thorough inspection on a tablet or laptop. Then, they can easily share the results of that inspection with the customers and their repair advisors.
This eliminates much time spent on paperwork, which can be a hassle for the customer and technician. This saves time and money in the long run.
It also prevents a shop from overcharging customers for inspections. It’s easy for customers to see if the inspection cost exceeds the expected amount.
Detailed digital inspections allow customers to view clear photos and videos of the required work. This helps them understand the problems and their implications before working.
In addition, these photo-enhanced reports can help build customer trust by showing them how the repairs will affect their daily driving experience. This can reduce misunderstandings and lead to more sales for the shop.
With all of these benefits, it’s no wonder why so many shops are adopting digital vehicle inspection tools. It’s an excellent way to boost customer satisfaction, improve efficiency, and increase profits.
Increases Customer Retention
If your customers aren’t getting a notification on their smartphone or tablet that their vehicle has been inspected, you’re missing out on the opportunity to build trust and loyalty. That’s why a customer-centric inspection app is so important.
Digital vehicle inspection (DVI) software replaces the traditional process of using paper inspection sheets, clipboards, and other hand-held devices to document vehicle inspections. Instead, DVIs are captured in a mobile device that technicians can access from anywhere, with the ability to add photos and videos for clarity.
Customers who receive a DVI on their phone or tablet can review and approve repairs at their convenience. That’s a massive benefit to them — it allows them to feel included in the repair process and decide what they want done, resulting in loyal customers being more likely to return.
Digital inspections also help auto repair shop owners grow their businesses. For example, when service advisors share information with customers transparently – like a photo of a component that needs attention – they’re more likely to get their approval on any repair work. This can translate into higher average repair orders and gross profits for shop owners.
